Customer Agents

Always-on AI agents for your customers

Give every customer instant, intelligent support across every channel. Your customer agents resolve issues, answer questions, and escalate when needed — 24/7.

24/7 support on every channel

Your customers get instant responses any time of day, on the channel they prefer. No wait times, no business hours limitations, no missed messages.

  • Always available, even outside business hours
  • Consistent quality across every interaction
  • Handles multiple conversations simultaneously
  • Automatic language detection and response
Customer support across channels

Answers from your knowledge base

Customer agents are trained on your documentation, FAQs, product information, and policies. They give accurate, on-brand answers grounded in your actual data.

  • Trained on your docs, FAQs, and policies
  • Pulls from product catalogs and pricing
  • Always up to date with your latest information
  • Cites sources so customers can verify

Smart escalation when needed

Not every issue can be resolved by AI. Your customer agents know when to escalate to a human, passing along full context so your team can pick up seamlessly.

  • Detects sentiment and urgency automatically
  • Routes to the right team member based on issue type
  • Passes full conversation history to the agent
  • Follows your custom escalation rules and SLAs

WhatsApp, SMS, email & web

Deploy customer agents on the channels your customers already use. One agent, every channel — with consistent quality and context across all of them.

  • WhatsApp Business integration
  • SMS support for feature phone users
  • Email ticket handling and auto-responses
  • Embeddable web chat widget

Give every customer instant support

Deploy AI-powered customer agents across all your channels today.