Privacy Policy

Last Updated: December 7, 2025

1. Introduction

At Intelligent Tyms, Inc. ("Tyms," "we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered business automation platform and services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use the Service.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide to us, including:

  • Account Information: Name, email address, company name, phone number, and password when you create an account
  • Profile Information: Job title, department, and other professional information you choose to provide
  • Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
  • Communications: Information you provide when you contact us for support, feedback, or inquiries
  • User Content: Documents, data, workflows, and other content you upload, create, or share through the Service

2.2 Information Collected Automatically

When you use the Service, we automatically collect certain information, including:

  • Usage Data: Information about how you interact with the Service, including features used, actions taken, and time spent
  • Device Information: Device type, operating system, browser type and version, IP address, and unique device identifiers
  • Log Data: Server logs, error reports, and diagnostic information
  • Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information and improve the Service

2.3 Information from Third-Party Sources

We may receive information about you from third-party sources, including:

  • Integrated applications and services you connect to Tyms
  • Business partners and resellers
  • Publicly available sources
  • Analytics and marketing service providers

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Provide the Service: To create and manage your account, process transactions, and deliver the features and functionality of the Service
  • Improve the Service: To analyze usage patterns, develop new features, and enhance user experience
  • AI Training: To train and improve our AI models and assistants (we use aggregated and anonymized data when possible)
  • Personalization: To customize your experience and provide relevant recommendations
  • Communication: To send you service updates, security alerts, technical notices, and support messages
  • Marketing: To send you promotional materials and information about new features (you can opt out at any time)
  • Security: To detect, prevent, and respond to fraud, security incidents, and other malicious or illegal activities
  • Legal Compliance: To comply with legal obligations and enforce our Terms of Service
  • Research and Analytics: To conduct research, analytics, and data analysis to improve our services

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Your Consent

We will share your information when you explicitly consent to such sharing.

4.2 Service Providers

We share information with third-party service providers who perform services on our behalf, such as cloud hosting, data analytics, payment processing, customer support, and email delivery. These providers are bound by contractual obligations to keep your information confidential and use it only for the purposes we specify.

4.3 Business Transfers

If we are involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

  • To comply with legal process (e.g., subpoena, court order)
  • To protect the rights, property, or safety of Tyms, our users, or the public
  • To enforce our Terms of Service or investigate potential violations
  • To prevent fraud or security incidents

4.5 Aggregated and Anonymized Data

We may share aggregated or anonymized information that does not directly identify you with third parties for research, marketing, analytics, and other purposes.

4.6 With Your Organization

If you use the Service through an organization (e.g., your employer), we may share your usage information with authorized administrators of that organization.

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

  • Encryption of data in transit using TLS/SSL protocols
  • Encryption of sensitive data at rest
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Employee training on data security and privacy practices
  • Incident response and breach notification procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy. The retention period depends on various factors, including:

  • The nature and sensitivity of the information
  • Our legal and regulatory obligations
  • The purposes for which we collected the information
  • Your account status and relationship with us

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You have the right to access and receive a copy of your personal information in a structured, machine-readable format.

7.2 Correction

You have the right to correct inaccurate or incomplete personal information.

7.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations).

7.4 Objection and Restriction

You have the right to object to or restrict certain processing of your personal information.

7.5 Withdraw Consent

Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.

7.6 Opt-Out of Marketing

You can opt out of receiving marketing communications by following the unsubscribe instructions in those communications or by contacting us.

7.7 Do Not Track

Your browser may allow you to set a "Do Not Track" signal. We currently do not respond to Do Not Track signals.

To exercise any of these rights, please contact us at privacy@tyms.ai. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

When we transfer your information internationally, we take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy, including using standard contractual clauses approved by relevant authorities.

9. Children's Privacy

The Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Cookies and Tracking Technologies

10.1 Types of Cookies We Use

  • Essential Cookies: Necessary for the Service to function properly
  • Performance Cookies: Help us understand how you use the Service and improve performance
  • Functional Cookies: Remember your preferences and settings
  • Advertising Cookies: Used to deliver relevant advertisements and measure campaign effectiveness

10.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. However, disabling certain cookies may limit your ability to use some features of the Service.

11. Third-Party Links and Services

The Service may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through the Service.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect, use, disclose, and sell
  • Right to request deletion of your personal information
  • Right to opt-out of the sale of your personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your CCPA rights

To exercise your California privacy rights, please contact us at privacy@tyms.ai.

13. European Economic Area (EEA) Rights

If you are located in the EEA, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority if you believe we have violated your rights.

Our legal basis for processing your information includes:

  • Performance of a contract with you
  • Our legitimate business interests
  • Your consent
  • Compliance with legal obligations

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated Privacy Policy on this page
  • Updating the "Last Updated" date at the top of this policy
  • Sending you an email notification (for material changes)

Your continued use of the Service after such modifications constitutes your acknowledgment of the updated Privacy Policy and your agreement to be bound by its terms.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Intelligent Tyms, Inc.
Email: privacy@tyms.ai
Data Protection Officer: dpo@tyms.ai
Website: https://tyms.ai
Support: https://tyms.ai/talk-to-us

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY.