A smart personal assistant for your customer, available 24/7.
Your customers don't want to wait. They don't want to explain their problem three times. They want help, right now, on their terms. A personal AI agent gives them exactly that.
Get started free
Remembers your customers everytime
No “can you verify your account?” No “let me pull up your history.” Their Tyms customer AI agent already knows who they are and what they need. It feels personal.
Meets your customers wherever they are
WhatsApp, Voice, SMS, Messenger, your app, your website. One seamless experience, everywhere your customers are.
Tyms customer AI agents actuallys handles requests
Checks balances, updates details, and processes transactions. Tyms customer agents plug into your customer database and ops tools to solve problems end to end, not deflect to FAQs or pass issues along.
Need human support? No problem
Some moments need a human team. When that happens, Tyms customer agents hand off with full context, so your human team can step in seamlessly and your customer never has to repeat a word.
Frequently asked questions
How is this different from a regular chatbot?
Traditional chatbots follow scripts and can only answer questions from a predefined list. A Tyms customer agent understands context, remembers previous interactions, and can actually take action on behalf of your customers. It checks balances, processes requests, updates account details, and handles real transactions rather than just pointing customers to an FAQ.
What channels can my customers reach the agent through?
Your customers can interact with their AI agent through WhatsApp, SMS, Facebook Messenger, your mobile app, your website, and more. The experience is consistent across all channels, so customers get the same quality of support whether they prefer texting or using your app.
What happens when a customer needs a human?
The AI agent recognizes when a situation requires human judgment or empathy. When that happens, it seamlessly hands off to your support team with full context of the conversation. Your customer never has to repeat their issue or re-verify their identity. Your team picks up exactly where the AI left off.
Does the agent know who the customer is?
Yes. The agent integrates with your customer database and CRM, so it already knows who's reaching out, their history with your company, their preferences, and their account status. No more asking customers to verify their identity multiple times or explain their situation from scratch.
Can it handle multiple languages?
Tyms customer agents support multiple languages natively. They can detect the customer's preferred language and respond accordingly, making it easy to provide consistent support across different markets without maintaining separate support teams for each language.