Run Customer service
faster, smarter

Tyms automates your customer service operations, so your team focuses on the cases that need a person. It comes with an AI assistant for every rep, a personal assistant for every customer on chat, WhatsApp, email and voice, plus built-in intelligence from your policies and product knowledge, and connects to the help desk you already use.

No. Tyms works alongside the help desk you already use, Zendesk, Intercom or another tool, so you don't have to rip out what's working.

Web chat, WhatsApp, email, SMS and voice. Context carries across all of them, so a customer can start on WhatsApp, switch to email and reach a person without repeating themselves.

Zuri hands the conversation to your team with the full context attached: past history, what the customer asked and what has been tried. You decide which cases must escalate. Zuri is coming soon.

It is built to make every rep more effective, not to replace your support team. Assistants take the routine questions so your people can focus on the cases that need a human touch.

Yes. Every company gets its own isolated private environment, and your customer data is never shared with other Tyms customers. Custom plans support on-premise hosting and bringing your own AI keys.