Your AI
Customer
assistant
Get an AI assistant for your customer service team — and one for every customer. It answers questions, resolves issues, and executes tasks so support feels instant.
Meet your customer service AI assistant
Works where your team works
Email
WhatsApp
Telegram
Slack
Teams
Empower your customer service team to get more done
Your AI assistant gives every customer instant, accurate help.
24/7 answers
Answer common questions instantly on every channel
Ticket triage
Route and prioritize issues to the right person
Drafted replies
On-brand responses ready for your team to send
Service reports
Volumes, response times and satisfaction summarized daily
Why choose Tyms AI platform for your organization
Team workspace
One workspace where your people and agents work together
Private server
Dedicated VPS with full data isolation and control, hosted online or on your premise
On-premise
Multi-model platform
Anthropic, OpenAI, Gemini, Kimi, ElevenLabs or bring your own
Your organization's intelligence
Put your organization's intelligence to work for your people and agents — privately and securely
Free business apps
AI native apps from Tyms and partners, included free with your workspace
Connect your favourite apps
Bring the tools your team already uses — connected in a few clicks
Local expertise
Forward-deployed engineers and customer success teams sit with your team, working side by side to achieve your organization's goals with your people and AI
Teams from top companies work with Tyms
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Common questions
Quick answers about running customer operations on Tyms.
Every support rep gets their own AI assistant that handles common questions, drafts replies, and surfaces customer context before every interaction. Your customers also get their own AI assistant — available 24/7 across chat, WhatsApp, email, SMS, and voice — so most issues are resolved before they ever reach a human.
Tyms comes with a help desk built in — included on every plan. If you already use Zendesk, Intercom, or another tool, Tyms integrates with it so you don't have to rip out what's working.
Web chat, WhatsApp, email, SMS, and AI phone calls. Tyms keeps context across all of them, so a customer can start on WhatsApp, switch to email, and get handed to a human without ever repeating themselves.
The AI agent hands the conversation to your team with full context attached — past history, what the customer asked, what's been tried — so your support rep doesn't start from scratch. You decide which cases must escalate.
We're human-first. Tyms isn't built to replace your support team — it's built to make every rep dramatically more effective and free them up for the cases that actually need a human touch.
Yes. Every company gets their own private server — your data is never shared with other Tyms customers. Enterprise customers can host on-premise or in their own cloud, and bring their own AI keys.
Start free, then pick a plan that fits: Basic at $30/month or Pro at $149/month. Every paid plan includes your own private server plus a monthly allowance of AI and channel messaging credits, with top-ups when you need more. Enterprise pricing is custom. See the pricing page for details.
Ready to transform your business operations?
Let's get you started.