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faster, smarter

Tyms automates your support and customer success operations, so your team can focus on building the product. It comes with an AI assistant for everyone on your support, success and product teams, a personal assistant for every customer and built-in intelligence about usage and revenue, and connects to your helpdesk, CRM and billing systems.

Yes. Web chat, email, WhatsApp, SMS and voice are all supported. The assistant keeps context across channels, so a customer can start a question in web chat and finish over email without repeating themselves.

Yes. Tyms works alongside your helpdesk, CRM, billing platform and product analytics, so you can adopt it without ripping anything out. Your assistants read from those systems and, with approval, act in them.

Yes. Tyms is built for scale, from your first hundred users to millions. Larger deployments run on dedicated infrastructure sized for your customer base.

Jamaa, Organization intelligence, Data intelligence and Operational intelligence are available now. Zuri is coming soon.

Yes. Deploy on your own infrastructure or sovereign cloud. Customer data stays in your environment, with the controls and audit logging your security reviews and compliance teams require.