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Software & Technology

Tyms gives every support, success and product team member a personal AI assistant, and every customer a customer-facing assistant. Together they handle technical questions, onboarding, account changes and product feedback across the channels your customers already use.

Yes. Web chat, email, WhatsApp, SMS and voice are all supported. The assistant keeps context across channels, so a customer can start a question in web chat and finish over email without repeating themselves.

Yes. Tyms integrates with your existing helpdesk, CRM, billing platform and product analytics. No rip-and-replace, your AI assistants work on top of the systems you already run.

Yes. Tyms is built for scale, from your first hundred users to millions, with the response times modern software customers expect. Enterprise deployments run on dedicated infrastructure sized for your customer base.

We're human-first and built for operations. Tyms assistants don't just chat, they execute: resolve tickets, provision accounts, update subscriptions, escalate bugs with full context. Your team handles only the cases that genuinely need them.

Yes. Deploy on your own infrastructure or sovereign cloud. Customer data stays in your environment, with the controls and audit logging your security reviews and compliance teams require.

Every plan starts with a 14-day free trial. Pick the plan that fits: Basic at $99/month, Pro at $199/month, or Plus at $399/month. Every paid plan includes a monthly allowance of AI and channel messaging credits, with top-ups when you need more. Custom plan pricing is tailored to your organization. See the pricing page for details.