The operating system for
Energy & Utilities

Tyms gives every operations and care team member a personal AI assistant, and every customer a customer-facing assistant. Together they handle billing queries, outage updates, meter and service requests, and field scheduling across the channels your customers actually use.

Yes. WhatsApp, SMS, voice, web chat, and email are all supported. The assistant keeps context across channels, so a customer can report an outage on SMS and follow up on a phone call without repeating themselves.

Yes. Tyms integrates with your customer information system, billing platform, work order and ticketing tools, and CRM. No rip-and-replace, your AI assistants work on top of the systems you already operate.

Yes. Tyms is built for scale, from storm-day inquiry spikes to millions of customer accounts. Enterprise deployments run on dedicated infrastructure sized for your service territory.

We're human-first and built for operations. Tyms assistants don't just chat, they execute: pull bills, log meter readings, open service requests, schedule crews. Your care team handles only the cases that genuinely need them.

Yes. Deploy on your own infrastructure or sovereign cloud. Customer and consumption data stays in your environment, with the controls and audit logging utilities and regulators require.

Every plan starts with a 14-day free trial. Pick the plan that fits: Basic at $99/month, Pro at $199/month, or Plus at $399/month. Every paid plan includes a monthly allowance of AI and channel messaging credits, with top-ups when you need more. Custom plan pricing is tailored to your organization. See the pricing page for details.