The operating system for
Energy & Utilities
Give every person in your utilities business an AI assistant and workspace built around how your company operates. Handle outage communications, billing queries, meter requests and field dispatch.
Meet your AI utilities assistant
Works where your team works
Email
WhatsApp
Telegram
Slack
Teams
Empower your utility teams to get more done
AI assistants at grid scale.
Outage comms
Outage notices drafted and sent in minutes
Billing support
Bill and tariff questions resolved instantly
Meter & service requests
Readings, connections, and transfers logged automatically
Field dispatch
Technician visits scheduled and routed without back-and-forth
Why choose Tyms AI platform for your organization
Team workspace
One workspace where your people and agents work together
Private server
Dedicated VPS with full data isolation and control, hosted online or on your premise
On-premise
Multi-model platform
Anthropic, OpenAI, Gemini, Kimi, ElevenLabs or bring your own
Your organization's intelligence
Put your organization's intelligence to work for your people and agents — privately and securely
Free business apps
AI native apps from Tyms and partners, included free with your workspace
Connect your favourite apps
Bring the tools your team already uses — connected in a few clicks
Local expertise
Forward-deployed engineers and customer success teams sit with your team, working side by side to achieve your organization's goals with your people and AI
Teams from top companies work with Tyms
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Common questions
Quick answers about running energy & utilities operations on Tyms.
Tyms gives every operations and care team member a personal AI assistant, and every customer a customer-facing assistant. Together they handle billing queries, outage updates, meter and service requests, and field scheduling across the channels your customers actually use.
Yes. WhatsApp, SMS, voice, web chat, and email are all supported. The assistant keeps context across channels, so a customer can report an outage on SMS and follow up on a phone call without repeating themselves.
Yes. Tyms integrates with your customer information system, billing platform, work order and ticketing tools, and CRM. No rip-and-replace, your AI agents work on top of the systems you already operate.
Yes. Tyms is built for scale, from storm-day inquiry spikes to millions of customer accounts. Enterprise deployments run on dedicated infrastructure sized for your service territory.
We're human-first and built for operations. Tyms agents don't just chat, they execute: pull bills, log meter readings, open service requests, schedule crews. Your care team handles only the cases that genuinely need them.
Yes. Deploy on your own infrastructure or sovereign cloud. Customer and consumption data stays in your environment, with the controls and audit logging utilities and regulators require.
Start free, then pick a plan that fits: Basic at $30/month or Pro at $149/month. Every paid plan includes your own private server plus a monthly allowance of AI and channel messaging credits, with top-ups when you need more. Enterprise pricing is custom. See the pricing page for details.
Ready to transform your business operations?
Let's get you started.