Run Energy & Utilities
faster, smarter

Tyms automates your utility operations, so your teams keep the service on. It comes with an AI assistant for everyone on your operations and care teams, a personal assistant for every customer and built-in intelligence about billing and consumption, and connects to your CIS, billing and ticketing systems.

Yes. WhatsApp, SMS, voice, web chat and email are all supported. The assistant keeps context across channels, so a customer can report an outage on SMS and follow up on a phone call without repeating themselves.

Yes. Tyms works alongside your customer information system, billing platform, work order and ticketing tools and CRM, so you can adopt it without ripping anything out.

That is what Operational intelligence is for. A request comes in, your assistants log it, schedule the visit and keep the customer updated. Anything that changes an account or commits a crew waits for approval first. Zuri is coming soon.

Yes. Tyms is built for scale, from storm-day inquiry spikes to millions of customer accounts. Enterprise deployments run on dedicated infrastructure sized for your service territory.

Yes. Deploy on your own infrastructure or sovereign cloud. Customer and consumption data stays in your environment, with the controls and audit logging utilities and regulators require.