Smart personal support for every customer
Tyms AI helps you and your team answer questions, resolve requests, and stay responsive to your customers 24/7, 365 across chat & voice.
Works where your team works
Email
WhatsApp
Telegram
Slack
Teams
A personal assistant for every customer
24/7 365 Chat & Voice support
Why choose Tyms AI platform for your organization
Team workspace
One workspace where your people and agents work together
Private server
Dedicated VPS with full data isolation and control, hosted online or on your premise
On-premise
Multi-model platform
Anthropic, OpenAI, Gemini, Kimi, ElevenLabs or bring your own
Your organization's intelligence
Put your organization's intelligence to work for your people and agents — privately and securely
Free business apps
AI native apps from Tyms and partners, included free with your workspace
Connect your favourite apps
Bring the tools your team already uses — connected in a few clicks
Local expertise
Forward-deployed engineers and customer success teams sit with your team, working side by side to achieve your organization's goals with your people and AI
Teams from top companies work with Tyms
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Frequently asked questions
Common questions about giving every customer their own AI agent.
A Customer AI Agent is a personal assistant that lives on your customer's side. It knows their account, their history with you, and your products — so when they reach out, they get a fast, accurate answer instead of a queue.
The agent recognizes the customer and pulls in their history, preferences, and past conversations. Every reply feels like it's coming from someone who already knows them, not a generic chatbot.
Yes. Customer Agents handle chat, voice, and messaging around the clock with no queues and no waiting — customers get answered the moment they reach out, regardless of timezone or volume.
Web chat, WhatsApp, email, SMS, and voice. Customers can choose whatever channel they prefer, and the agent keeps context across all of them.
Your FAQs, policies, product information, help content, and connected business systems. Answers are grounded in your actual business — no hallucinations, no made-up details.
The agent hands the conversation off to your team with the full context attached, so the person stepping in doesn't have to start from scratch. You decide when escalation should happen.
Sign up, connect the channels your customers already use, and point the agent at your help content. You can be live in minutes — or work with a partner if you'd like setup help.
Ready to transform your business operations?
Let's get you started.