The messages you might see in Tyms, what they mean, and what to do.
Find the message you’re seeing, and what to do about it. Still stuck? Contact us.
Signing up and signing in
| You see |
What to do |
| This email has had its free usage already. |
Free usage is once per email address. Ask your owner or Billing role to add funds once your organization is ready. |
| Jamaa is full right now. Please try again tomorrow. |
Jamaa isn’t taking new organizations at the moment. Try again tomorrow, or start with an Intelligence product meanwhile. |
| Taking longer than usual while Jamaa is set up |
Setup usually takes about 5 minutes. You can close the tab: we email you when it’s ready. |
| An invitation link doesn’t work |
Invitations expire after 14 days. Ask an admin to choose Resend under Teammates. |
Claude and ChatGPT
| You see |
What to do |
| AI assistants are turned off for this workspace. |
An owner or admin has turned off Allow AI assistants to connect, under Products in Admin. Ask them to turn it on. |
| No workspace is offered when you sign in |
The product isn’t switched on for your workspace. Ask an owner or admin. |
| Sign-in is refused |
Only approved assistants can connect: today Claude and ChatGPT. See Use Tyms from your assistant. |
| A setup step doesn’t match what you see |
Assistant menus change. Look for "connectors", "apps" or "MCP" in its settings. |
Jamaa
| You see |
What to do |
| Attachments must be … or smaller. |
Each file can be up to 4 MB, and 5 MB together. Add bigger material to Knowledge. |
| You can attach up to 5 attachments |
Send the rest in a second message. |
| Remove failed attachment uploads before sending |
Choose Remove on the failed card, then attach it again. |
| Reconnecting… |
Your connection dropped. Jamaa reconnects on its own, and nothing is lost. |
| Your assistant didn’t reply on Slack |
Jamaa matches you by your Slack profile email. Make sure it’s the email you use for Tyms. |
| Your assistant ignored an attachment sent by email, Telegram or Slack |
Channel attachments aren’t read yet, except Telegram voice notes. Attach files on the web. |
| A Telegram link doesn’t work |
Links work once and expire after 7 days. Ask your admin to choose Make link again, or use Link your Telegram in Channels. |
Billing
| You see |
What to do |
| Running low or Out of funds |
Choose Add funds in Billing, and turn on auto top-up. |
| Metered services are stopped until you add funds. |
The balance is empty. Add funds and services resume. |
| This workspace has no billing account yet. It starts with the first top-up. |
Choose Add funds to start it. |
| Auto top-up stopped |
It turns off when a payment fails. Update your card under Payment, then turn it on again. |
Intelligence
| You see |
What to do |
| Out of Intelligence credits. Synthesis will not start until you top up in Tyms Admin › Billing. |
Add funds in Billing. Writing pages resumes. |
| Run over budget in Organization Intelligence |
The wiki’s monthly budget is used up. Approve the run, or raise the budget in Policies. |
| No active connection yet in Data Intelligence |
Add a source under Connections. Only org admins can. |
| A database connection is suspended |
Its user gained write access. Give Data Intelligence a read-only user again. |
| AI is paused in Operational Intelligence |
Billing has stopped the account. Add funds in Billing. |
Tasks
| You see |
What to do |
| Tasks is switched off |
An owner or admin can switch it on. Everything is kept while it’s off. |
| New tasks can’t be created: the 500 free this month are used… |
Add funds in Tyms Billing, or ask an owner or admin. |
Last checked against the product on 3 November 2026.