Admin
The admin area
A tour of the admin hub — what workspace admins can manage, and how plan gating works.
If you’re a workspace admin, the admin area is your control room. Open Admin from the sidebar to reach it. This page is a map; the rest of the Admin section goes deeper on each part.
What admins manage
The admin hub is organized into groups:
- Work — your organization profile, brand, office hours, and locations, plus teammates and invitations.
- Billing & Usage — your plan, credits, payment, and API keys.
- AI — quality oversight with traces and evaluations.
- Channels — the email channel your assistants are reachable on. (WhatsApp is coming soon.)
- AI Agents — governing your team’s agents: roster, skills, and templates.
- Intelligence — the intelligence hubs that turn your data into insight.
- Apps — installing apps and enabling connectors for the workspace.
Who can access it
Only teammates with the Admin role see the admin area. Members use the workspace; admins shape it. See Inviting your team for how roles are assigned.
Plan gating
Some admin features are part of paid plans. On the free plan, those cards show a “Get this feature” prompt instead of the feature itself — you can always see what an upgrade unlocks before paying for it. See Plans and billing.